Frequently Asked Questions

Just pick the game or product you want, choose the top-up amount or package, enter the required details (like your game ID or player ID), and complete payment. Your order is processed automatically once payment is confirmed.

Everything at PGC Shop is digital and usually delivered within a few minutes. Delivery times are estimates, not guarantees. During busy periods or provider maintenance it may take longer, and occasionally an order cannot be completed (for example if the item becomes unavailable from our supplier), in which case it is cancelled and refunded under our Refund Policy.

Depending on the product, you'll usually need your correct game ID / player ID and sometimes your server or region. Please double-check every detail before you pay — top-ups are sent exactly to the ID you enter.

Because top-ups are delivered instantly to the ID you provide, orders sent to a wrong ID cannot be refunded — entering the correct details is your responsibility. If you notice a mistake right away, contact our support team and we'll check whether anything can be done, but we can't guarantee recovery.

PGC Shop accepts your wallet / store credit balance plus the payment methods shown at checkout, such as online banking, e-wallets and cards (available options may vary by store and region).

Your wallet is a prepaid balance in your PGC Shop account. You can top it up in advance and then check out faster without re-entering payment details each time. Wallet balance is for purchases on our store and is not withdrawable as cash.

Most delayed orders complete shortly, and delays alone are not refundable while the order is still expected to complete. If we ultimately cannot fulfil it we will cancel and refund it. If it has been unusually long, contact our support team with your order number.

First check your order status, as delivery can lag payment by a few minutes. If it still shows unfulfilled after a reasonable wait, email our support team with your order number within 7 days. Note that once our records show the top-up delivered to the ID you provided, the order is treated as fulfilled.

Refunds are only issued for confirmed issues on our side, such as an out-of-stock item or a genuine system error. They are not available for delays, change of mind, or orders sent to a wrong ID you provided. Please see our Refund Policy for full details.

PGC Shop is an independent reseller and is not affiliated with, endorsed by, or officially partnered with any game publisher or brand. All trademarks and game names belong to their respective owners.

Yes. Payments are handled through secure, encrypted payment gateways, and we only ask for the details needed to deliver your order. We never ask for your game account password to complete a standard top-up.

We use standard, widely-used top-up methods to deliver your order. That said, account rules and enforcement are entirely up to each game publisher, so we can't control or guarantee their decisions. Always follow your game's own terms of service.

For most top-ups, no — you only need your game ID / player ID and server. Be cautious of anyone asking for your full login password, and only enter details on the PGC Shop checkout page.

You can reach the PGC Shop team any time at our support team. To help us respond faster, please include your order number and a short description of the issue.